Messaging and calls
Conversations land in the CRM, next to the customer’s history.
WhatsApp Business
Gmail
Outlook
Microsoft Teams
Slack
Zoom
Twilio
- Home
- AI agents & automation
Automation and AI that handle the busywork, day and night.
Chatbots, AI agents and voice agents that answer customers, qualify enquiries and book appointments, connected to your CRM, so your team steps in only when it matters.
- Works on
- WhatsApp, your website, phone calls and email
- Connects to
- Your CRM, calendar, spreadsheets and business software
- You stay in control
- Clear rules, hand-off to a person, and a record of every conversation
What we build
Chatbots, agents and automations that do real work.
Start with the task your team repeats most often. That is usually the quickest win.
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WhatsApp chatbots
Answer common questions, share prices and brochures, and collect details on the official WhatsApp Business Platform.
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Website chat assistants
Answer visitors from your own approved content and turn questions into booked calls.
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AI voice agents
Answer or place calls, qualify leads, confirm appointments, and pass the call to a person when needed.
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AI agents for operations
Read emails, forms and documents, update records and draft replies for your team to approve.
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Lead qualification and booking
Ask the right questions, sort the enquiry and put it on the right person's calendar.
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Workflow automation
Move data between forms, spreadsheets, your CRM, accounting and WhatsApp without copy-paste.
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Reminders and follow-ups
Appointment reminders, payment nudges and follow-up messages, sent on time, every time.
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Document processing
Pull details from invoices, orders and forms into your system, with checks before anything is saved.
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Summaries and alerts
A daily summary for managers, and an instant alert when something needs a person.
Where it helps
Built for businesses that answer the same questions all day
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Clinics and healthcare
Appointment booking, reminders and the questions patients ask before they visit.
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Real estate
Enquiries qualified by budget and location, with site visits scheduled automatically.
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Education and coaching
Course, fee and admission questions answered at any hour of the intake season.
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Retail and e-commerce
Order status, WhatsApp orders and delivery updates without a person on every chat.
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Service businesses
Bookings, quotes and follow-ups handled while your team is on the job.
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B2B sales teams
Inbound leads qualified and routed, and quotes followed up before they go cold.
Automation you can trust
Useful AI has clear limits.
We agree with you what the AI may answer, what it may do on its own and when it must hand over to a person. It works from information you have approved, and every conversation is saved on the customer's record, so your team can see exactly what was said and pick up where it left off.
- Clear rules for what the AI may say and do
- Hand-off to a person, with the full conversation
- Built on official platforms and APIs
Integrations
Connects to the tools you already run on.
Custom software shouldn't be one more island. We connect your CRM, ERP, apps and website to the tools your business already uses, so data moves on its own instead of being typed in twice.
- Two-way sync, webhooks or scheduled imports: whatever the tool supports
- Anything with an API or a data export can be connected
- Not on the list? Ask. These are only the most common
Lead sources and ads
Every enquiry arrives tagged with where it came from.
Meta lead ads
Google Ads
Instagram
LinkedIn
YouTube
Google Analytics- IndiaMART
- Justdial
Payments
Payment links, receipts and paid status, recorded against the sale.
Razorpay
PhonePe
Paytm
Google Pay
Stripe
PayPal
Accounting and ERP
Invoices, stock and payments stay in step with your books.
- Tally
Zoho Books
QuickBooks
Xero
SAP
Excel
Commerce and shipping
Orders flow in from your store, dispatch flows back out.
Shopify
WooCommerce
WordPress
Amazon Seller- Shiprocket
Files and scheduling
The sheets, folders and calendars your team already uses.
Google Sheets
Google Drive
Google Calendar
Calendly
Notion
CRMs you have today
Bring your history across, or keep both in sync while you move.
HubSpot
Salesforce- Zoho CRM
Automation and AI
Workflows and AI agents that act on your own data.
Zapier
Make
n8n
OpenAI
Claude
Gemini
Cloud and data
Hosting, databases and the dashboards on top of them.
AWS
Google Cloud
Firebase
Supabase
Power BI
Logos are trademarks of their owners and show common connections, not partnerships.
How it works
How a project runs
No big launch at the end: you see results early and steer what comes next. Based in Kashmir, we work with businesses in India, the US, the UK, Canada, the Gulf and worldwide. Where we work
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01
Discovery call
We ask how work flows today, who does what, and where growth leaks.
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02
Scope and quote
A written scope and a quote for each phase, before any work starts.
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03
First release
We fix the part that costs you most first, so results show early.
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04
Launch and grow
Training for every role, then improvements and support under an agreed plan.
FAQ
Automation and AI questions
Will an AI chatbot give customers wrong answers?
We limit it to your approved information and set it to hand over to a person when it is unsure. Before launch we test it with the questions your customers really ask, and we review conversations afterwards to improve it.
Can a voice agent speak Hindi and other Indian languages?
Many voice platforms support Hindi and other Indian languages. We test the languages and accents your customers use before anything goes live.
Is WhatsApp automation allowed?
Yes, through the official WhatsApp Business Platform. Customers opt in, and messages sent outside an open conversation use templates approved by WhatsApp.
How much does AI automation cost?
It depends on the channels, the volume of conversations and the systems it connects to. Building it is quoted in writing. Platform usage, such as WhatsApp messages, call minutes and AI usage, is billed by those platforms, and we estimate it for you in the proposal.
Can it connect to the CRM or software we already use?
Usually, yes, wherever your software offers an API or a data export. If you don't have a CRM yet, we can build one around how you sell.
Related
Works well with
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Service
Custom CRM software
The record every chatbot and voice agent writes to, so nothing is lost.
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Service
Custom software
ERP, HRMS and the systems your automations keep up to date.
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Guide
Chatbot, AI agent or voice agent?
What each one does, which job suits it, and where a person stays in charge.
Contact
Request a call
Leave your number and we'll call to understand how your business runs today. If software or marketing won't help, we'll say so.
Request sent
We'll call you on . If that number is wrong, email hello@kahwat.com.